Shipping information:

We provide free delivery to worldwide with trackable service and ship directly to your door. After you make your payment, we will try to ship your items as soon as possible.

International shipments are sent via DHL, EMS, Fedex or any proper express. International transit time displayed on website or via tracking information is only an estimate and may incur delays due to the destination’s customs processing.

The customer is responsible for any and all customs, duties, taxes, brokerage or handling fees. These import fees are not included in your order total and are at the discretion of your country and are the sole responsibility of the buyer. We recommend you check with your country’s Customs Office to determine what these additional costs will be, prior to making your purchase.

It usually takes 3 working days to handle your order, and 6 – 14 working days for delivery which depends on your destination. Shipping will not occur on Saturday, Sunday and public holidays. Also, we are not responsible for lost, stolen packages, unforeseen weather conditions, peak season or packages delayed by the postal service.

Returns:

Before placing an order through our store, we recommend carefully researching the product you intend to purchase. If you would like any additional information about a product before making a purchase, please contact us freely.

We guarantee 100% satisfaction and offer a first-class return and exchange policy. If for some reason you are not satisfied, we will gladly accept returns or exchanges within 30 days of delivery.  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

How do I exchange my order? Use our easy Exchange Form!

To return your order, please follow these simple steps:

Use our easy Return Form or contact our dedicated customer support team at admin@volsome.com and let them know you would like to return or exchange your order.

Please include your order confirmation number and our team will send you a return shipping label. The next steps are easy, print your label, tape it on the outside of the box or package, and drop it off at your local carrier’s store.

Please include your order confirmation number with your return so your account can be credited successfully.

It typically takes 1-3 days to fully process your return or exchange after it arrives to our fulfillment center. You’ll receive an email confirmation immediately once your return or exchange has been processed and a refund or credit has been issued.  

Sincerely,

Volsome Team